Frequently Asked Questions
Everything you need to know about your favorite Poppy Playtime gear.
How do I know what size to order?
We provide a detailed size guide on every product page. Our apparel typically follows standard unisex sizing, but we recommend measuring a favorite shirt at home and comparing it to our chart for the perfect fit.
When will my Huggy Wuggy plush or apparel ship?
Orders are typically processed within 3-5 business days. Once shipped, domestic orders usually arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on your location.
What is your return policy?
We want you to love your loot! We accept returns and exchanges on unworn, unwashed items in their original packaging within 30 days of delivery. Please note that certain limited-edition collectibles may be final sale.
Are these products official Playtime Co. merchandise?
Yes! This is the official store. Every item, from our graphic tees to our character plushies, is authentic merchandise designed in collaboration with the creators of Poppy Playtime.
Do you ship internationally?
We certainly do! We ship to fans all over the world. Please be aware that international orders may be subject to customs fees or import duties depending on your country's regulations.
How should I care for my Poppy Playtime apparel?
To keep your prints looking vibrant, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on the graphic designs.