Returns & Exchanges

At Poppy Playtime Official Merch, we want you to be thrilled with your gear, but if you're not satisfied, we offer returns and exchanges on unworn fashion items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the specific items you wish to return or exchange to receive a Return Authorization.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all tags are attached and the clothing is free from wear, odors, or damage.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location to be sent back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned merchandise, your refund or exchange will be processed within 5-7 business days to your original payment method.